Refund policy

Refund Policy

At Valoura, we strive to ensure customer satisfaction.

Returns
Customers may request a return within 14 days of receiving the item.

To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.

If approved, your refund will be processed within 5-10 business days.

Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-returnable items
Certain items may not be eligible for return for hygiene or safety reasons.

Contact Information

If you have any questions about these policies, you can contact us at:

Valoura  
PH Digital LLC  
Email: support@phwebstores.com  

Customer support response time: 24-48 hours.